Customer Support8D
How We Fix Bugs in Your Quality Software Before You Report Them
Most quality software vendors run support as a ticket queue that waits for you to notice, write it up, and hand it off. We run ours like a corrective action, the same 8D discipline IATF 16949 Clause 10.2 asks of you. Here is how that loop works, the numbers we actually hit, and the ones we do not yet.
July 29, 20269 min read